Where should I direct inquiries concerning returns or non-receipt of my order?

Should you have questions regarding the non-receipt of your order, please contact us at customerservice@ty.com within 60 days of receipt of the shipping confirmation email or within 90 days of your original order. Please reference your order number in your e-mail. In the unlikely event you are unsatisfied with your Ty.com purchase, you may return it within 30 days of receipt for replacement or refund of the original product cost only, shipping and handling charges will not be refunded. To return a purchase, please contact us at customerservice@ty.com for return authorization and instructions. At the present time we are only able to respond to emails written in English.

When will my order ship?

Your order will ship within 1 week.

What is the cost?

Item prices are clearly displayed below each item in Ty Store. In addition, you will be charged for shipping and handling

For orders shipped to Illinois, United States there is 7.75% sales tax charged. All prices are quoted in United States Dollars.

Orders from countries other than the United States will be charged applicable duties and taxes.

Can my order be shipped to an APO/FPO military address or a PO Box?

Orders can be shipped to APO/FPO military addresses. Non-military orders shipping outside of the United States must be addressed to a physical street address. Orders shipping within the United States can be shipped to PO Boxes.

When can I expect delivery on an order placed with the Federal Express shipping method?

• Orders placed using FedEx Priority Service before 12:00 pm will be delivered the next business day by 5 pm. Orders placed after 12:00 pm will be delivered in two business days.
• Orders placed using FedEx 2 Day Service before 12:00 pm will be delivered in 2 business days by 5 pm. Orders placed after 12 pm will be delivered within 3 business days by 5 pm.

NOTE: Orders placed on Saturdays or Sundays will not ship until Monday and will be delivered respective of the FedEx service selected at the time the order was placed.

Where should I direct inquiries concerning charges to my credit card?

Should you have questions or concerns regarding charges to your credit card, please contact us at customerservice@ty.com. Please reference your order number in your e-mail. At the present time we are only able to respond to emails written in English.

Legal Disclaimer

This exclusive offer is made by Ty Trade LLC, a Delaware limited liability company.

These goods are offered for sale on an "as is" basis; these goods are sold without warranty, express or implied, including without limitation, any warranty with respect to merchantability of the goods or fitness for a particular purpose.

See Ty Store FAQs for inquiries on: Pricing, quantities, addresses, inquiries, etc..