FREQUENTLY ASKED QUESTIONS

All inquiries can be sent to customerservice@ty.com or +1.800.876.8000

Unlimited orders may be placed, quantities are subject to available inventory on hand.

Item prices are clearly displayed below each item in Ty Store. In addition, you will be charged for shipping and handling. Shipping and handling charges can be viewed here. For orders shipped to Illinois (U.S.) there is 7.75% sales tax charged. All prices are quoted in U.S. Dollars. Orders from countries other than the U.S. will be charged applicable duties and taxes.

Sales tax is collected for all orders.

Currently, we accept Visa, MasterCard, American Express, PayPal, and Discover. Cash, personal checks, cashiers/certified check, money orders or any other form of payment will not be accepted.

Your credit card will be billed at the time of purchase.

Should you have questions or concerns regarding charges to your credit card, please contact us at customerservice@ty.com or +1.800.876.8000 Please reference your order number in your e-mail. At the present time, we are only able to respond to emails written in English.

• Ground orders shipping with the U.S. Postal Service will ship within 1-2 days of processing.
• Orders placed using FedEx 2 Day Service before 12:00pm CST will be delivered in two business days by 7:00pm. Orders placed after 12:00pm CST will be delivered within three business days by 7:00pm.
• Orders placed using FedEx Priority Service before 12:00pm CST will be delivered the next business day by 4:30pm. Orders placed after 12:00pm CST will be delivered in two business days.
• Saturdays and Sundays are not considered business days.

Ty Store items are valid only while supplies last. When there are no more supplies, we will immediately withdraw the offer.

Items on Ty Store are available while supplies last. If the item is no longer featured in Ty Store, please understand it is no longer available for purchase.

At this time, purchases through Ty Store are available on-line only.

Orders can be shipped to APO/FPO military addresses. Non-military orders shipping outside of the United States must be addressed to a physical street address. Ground orders shipping within the United States can be shipped to PO Boxes. FedEx Overnight and 2nd Day orders can not be shipped to PO Box addresses.

Orders shipped within the continental United States are eligible for free ground shipping for users that are signed in and purchase $24.99 or more. Choose United States Postal Service as your shipping preference when you check out. Your order will be automatically updated to reflect free ground shipping. Guest orders in the continental United States will be charged a flat shipping fee of $4.99 per order. Orders shipped to Alaska, Hawaii, U.S. territories or outside of the United States are not eligible for Next Day or Second Day Shipping and do not qualify for free shipping, standard delivery rates apply.